OAKMERE WEAR
Frequently asked questions
The details to know before you choose.
When will my order arrive?
Shipping is free on every order within the United States, with no minimum purchase.
- Processing: 1 to 3 business days, Monday through Saturday.
- Transit: 5 to 8 business days after dispatch.
- Estimated total: 6 to 11 business days.
- Order cut-off: 18:00 GMT-05:00, Monday through Saturday.
Orders received before the cut-off enter processing that day; later orders enter processing on the next processing day. Entering processing does not mean same-day dispatch. Tracking details are emailed after dispatch.
Is shipping free?
Yes. Every order ships free within the United States, with no minimum purchase. We currently sell to the United States only.
How do I request a return?
Request a return within 30 days of delivery by emailing info@oakmerewear.com with your order number. Items must be unused, in their original condition, and returned with their original packaging.
Customers pay change-of-mind return shipping. For damaged, defective or incorrect goods, contact us for the appropriate resolution; mandatory rights remain unaffected. We do not charge restocking fees. After the return is received and inspected, refunds are processed within 7 business days to the original payment method. Your bank may need additional time to post the refund.
When will my refund appear?
We process refunds within 7 business days after receiving and inspecting the return, using your original payment method. Your bank or payment provider may need additional time to display the amount.
Which payment methods can I use?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa. Payments are processed in USD through the secure checkout.
Can I exchange an item?
You can request an exchange; we will confirm availability and the appropriate steps. Email info@oakmerewear.com with your order number and the size or item you would prefer so we can explain the next steps.
Why has my tracking not updated?
A tracking link can take a little time to show the first carrier scan. If movement stops or the estimated delivery window has passed, email info@oakmerewear.com with your order number so we can investigate.
Can I change or cancel an order?
Contact us as soon as possible. Before dispatch, we may be able to change or cancel the order. Once it is on its way, changes may no longer be possible.
Are my payment details protected?
The checkout uses encrypted connections and payment providers handle card credentials. Do not send card numbers or security codes by email. See our Privacy and Payment Policies for more information.
How can I contact Oakmere Wear?
Email info@oakmerewear.com. Customer service hours are Monday to Friday, 8:00 AM to 5:00 PM, and Saturday and Sunday, 9:00 AM to 4:00 PM, GMT-05:00. We aim to reply within 12 hours.
Where should I send my return?
Email info@oakmerewear.com for return instructions and the correct destination. Our business address is not a return address.
What if an item is damaged or incorrect?
Email info@oakmerewear.com with your order number and photos where available of the issue. We will help arrange an appropriate resolution. Your statutory rights remain unaffected.